Gift Card (Digital)
Are you looking for a gift but not sure what to buy? Give the gift of choice with a Lunar James gift card. Ideal if you know they’d like our jewellery but are not sure which item to buy.
Available in values of £10, £25, £50 and £100, our gift cards are issued electronically and have no expiry date.
The gift card can be spent across our whole product range. We can email the gift card to you or directly to the recipient (ideal if you’ve left it a little late!).
- upon purchase of the digital gift card, you will receive a unique and digital gift card code by email
- the digital code can be used as payment at the checkout for a future purchase
- the gift cards have no expiry date
- a single gift card can be used more than once provided there is still a balance remaining on the card
- multiple gift cards can be used towards a single purchase
- the gift card cannot be used to purchase another gift card
Gift Card (Digital)
What metals do you use?
The product description of all our jewellery will clearly set out what metal is used. All metals are hypo-allergenic and nickel free. Further detail below should help you choose the type that suits you best.
925 Sterling Silver: all our silver jewellery is made using recycled sterling silver. This means no new mining had to take place to make your silver jewellery.
18ct Gold Vermeil: a thick (at least 2.5 microns) coating of recycled gold is plated on a 925 sterling silver base. This means no new mining had to take place to make your gold vermeil jewellery.
14ct Gold Filled: this is a premium, more durable form of gold plating whereby the gold coating represents 5% of the total weight. Unfortunately, it is not possible yet to recycle gold filled metal.
9ct, 14ct or 18ct Gold: for our solid gold pieces we use recycled gold only. This means no new mining had to take place to make your gold jewellery.
Can I exchange or make a return if it doesn't fit?
We're happy to exchange or refund items returned within 14 days of delivery. More information can be found here.
If you'd like to exchange for a different item, this is possible. Just contact us at email@example.com and we'll make it happen.
Once your return arrives back at our studio and has been checked by our team, your exchange and/or refund will be processed. Although we expect it to be much sooner, please allow up to 14 working days for the money to appear back in your account.
Can you giftwrap my order?
Of course! We'd love to!
All orders are safely packed in a complementary and luxury Lunar James gift box (FSC certified).
Additional gift wrapping is available at the checkout, and you can even leave a message for a handwritten note to go with your order.
Can you customise a piece of jewellery?
All our jewellery is handcrafted in our own studio and we welcome individual requests. If you would like a different chain length, combine two pendants onto one chain, or perhaps you'd like to purchase a pendant (or charm) without a chain, just send us an email at firstname.lastname@example.org.
We also offer Bespoke Services, read more about our bespoke offering here.
DELIVERY & RETURNS
After placing your order, you will receive an automated order confirmation email from us with your unique order reference code.
Usually, that same day we start packing (or making) your special piece of jewellery.
Ready to Ship jewellery: dispatched within 2-3 days from purchase.
Made to Order jewellery: dispatched within 5-6 days from purchase.
Need it sooner? Contact us because we can often make this happen.
UK: all orders come with FREE Royal Mail Signed For shipping (2-3 working days).
If you require end to end tracking, please upgrade your shipping method to Royal Mail Special Delivery (next day).
FREE Royal Mail Special Delivery is offered on all orders over £150.
EU + World: all orders are shipped with Royal Mail International Tracked (3-8 working days). FREE Royal Mail International Tracked is offered on all orders over £150.
Read our full Shipping & Return Policy here.
Any other questions?
If you have any other questions, please contact us via the chat or email on email@example.com
We are always happy to advise on sizing, alternative shipping options, expedited dispatch time for special occasions, and anything else you can think off.