Delivery & Returns

Your Lunar James items will be dispatched within 2-3 working days. Our Default Shipping is with Royal Mail, 1st Class. We also offer Alternative Shipping Options with end-to-end tracking in place. Please tick this option should you require an end-to-end tracking service.

 

UK SHIPPING

Default Shipping Options

FREE Royal Mail 1st Class Delivery (1-2 working days from dispatch) on orders over £75

£3.70 Royal Mail 1st Class Delivery (1-2 working days from dispatch) on all other jewellery orders

£5.90 Royal Mail 1st Class Delivery (1-2 working days from dispatch) on all other art and home decor orders

Alternative Shipping Options:

£4.74 Royal Mail Tracked 48 (end-to-end tracking / 2 working days from dispatch) on all jewellery orders

£7.26 Royal Mail Tracked 48 (end-to-end tracking / 2 working days from dispatch) on all art and home decor orders

You will receive a tracking number immediately after your parcel has been dispatched.

 

INTERNATIONAL SHIPPING

Default Shipping:

FREE Royal Mail International Standard (3-5 working days from dispatch) on all orders over £150

Europe: £5.50 Royal Mail International Standard (3-5 working days from dispatch) on all jewellery orders

Europe: £8.50 Royal Mail International Standard (3-5 working days from dispatch) on all art and home decor orders

Rest of World: £6.60 Royal Mail International Standard (6-7 working days from dispatch) on all jewellery orders

Rest of World: £11.50 Royal Mail International Standard (6-7 working days from dispatch) on all art and home decor orders

Alternative Shipping Options:

Europe: £10.00 Royal Mail International Tracked (end-to-end tracking / 3-5 working days from dispatch)

Europe: £15.50 Royal Mail International Tracked (end-to-end tracking / 3-5 working days from dispatch)

Rest of World: £12.00 Royal Mail International Tracked (end-to-end tracking / 5-7 working days from dispatch)

Rest of World: £16.50 Royal Mail International Tracked (end-to-end tracking / 5-7 working days from dispatch)

You will receive a tracking number immediately after your parcel has been dispatched.

OTHER INFORMATION ABOUT YOUR DELIVERY

- Taxes and Duties are not included. International (non-UK) orders may incur additional customs or import duty charges depending on the ship to country. We do not cover these costs, therefore, you will be responsible for them. As these costs are imposed by the ship to country, they are beyond our control, and we cannot advise prior to shipment how much those costs will be. If you would like to find out more, we recommend contacting your local customs office before placing an order.

- Free delivery promotion; the flat rate of shipping will be subsidised, however the charge of duties and import taxes will not.

- We can not be held responsible for any shipping delays caused by the carrier or the destinations customs department. We can not guarantee shipping times, please contact us at arianne@lunarjames.com if you require more information.

 - Commissions/Made to Order: with respect to bespoke pieces (jewellery, art and home decoration) made for you - either as a commission, or on a Made to Order basis - please please allow 14-21 working days for shipment, or any other timeframe agreed with you prior to purchase. 

 

Returns: in the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items within 14 days of delivery.

- We regrettably do not accept returns on earrings due to hygiene reasons, nor do we accept any Commissions or Made to Order pieces back.

- Sale items are not eligible for refund or exchange, unless the item in question is faulty.

- In the case the goods are faulty: you must inform us by email to arianne@lunarjames.com including all details of the order and defect or other reason for return.

- The items must be returned to us as soon as any defect is discovered. Items should be returned in their original condition and with all packaging - insofar as possible - and should be securely wrapped, including our delivery slip, and marked as ‘Return’ (external packaging). Return shipping costs are at your risk and cost.

- Items are to be returned at: Lunar James, 115 Upper Brockley Road, SE4 1TF, London, United Kingdom.